Tom B.
Engineering Manager · SaaS · 51–200 employees
4.0
July 13, 2026
“Promising, watch the maturity gap”
Used weekly for 6–12 months
The core experience embarrasses incumbents. But we hit gaps: no native dialer, thinner permissioning, and a couple of sync incidents that support resolved within hours. Trajectory is steep — the product we complained about in month one had fixed half the list by month six.
Pros
Velocity of improvement, modern UX, responsive support.
Cons
Enterprise readiness still cooking; integration catalog is short.