Ryan O.
Head of Delivery · Marketing agency · 11–50 employees
4.5
June 29, 2026
“Free tier got us started properly”
Used daily for 6–12 months
Two agents, real ticketing, a knowledge base and no credit card. We ran on free for five months before upgrading, by which point we knew exactly which tier we needed. More vendors should do this.
Pros
Genuinely usable free plan. Clean interface my team learned in a day.
Cons
Reporting on lower tiers is preset dashboards only.