HubSpot CRM reviews

4.5(9)

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James W.Validated Reviewer

RevOps Manager · SaaS · 51–200 employees

4.5

July 2, 2026

“The reporting finally made RevOps possible”

Used daily for 1–2 years

Custom report builder plus lifecycle stages means I can actually answer "where do deals die?" without exporting to Sheets. Data hygiene tooling (dedupe, formatting rules) is better than anything else we evaluated at this price.

Pros

Report builder, lifecycle stages, property history on every field.

Cons

Workflows debugging is painful — the "enrolled but did nothing" state gives you no clue why.

Amara O.Validated Reviewer

Marketing Director · E-commerce · 51–200 employees

5.0

June 8, 2026

“Marketing + CRM in one place changed our funnel”

Used daily for 6–12 months

Forms, email campaigns and deal stages all reading the same record means attribution stopped being guesswork. We know which campaigns produce closed revenue, not just MQLs. Setup was mostly done by me, a non-technical marketer.

Pros

Attribution reporting, form builder, campaign ROI views.

Cons

Email editor is more rigid than dedicated ESP tools.

Problems it solves

Proving marketing contribution to revenue for the first time.