Hannah G.Validated Reviewer
Customer Success Lead · Financial services · 11–50 employees
4.5
January 14, 2026
“CS team lives in it all day”
Used daily for 2+ years
We route renewals and support follow-ups through HubSpot tickets alongside deals. The shared inbox with collision detection stopped double-replies. Wish the mobile app handled tickets as well as it handles contacts.
Pros
Shared inbox, sequences for renewal reminders, snippets.
Cons
Mobile app is contact-first; ticket workflows feel bolted on.