Fatima A.Validated Reviewer
Operations Manager · Healthcare · 51–200 employees
4.5
May 20, 2026
“Two-thirds of Zendesk for half the money”
Used daily for 1–2 years
We evaluated both properly with a 30-ticket simulation. Day-to-day the agent experience is barely distinguishable; the gap is in custom reporting, which we needed less than we thought. Saving roughly $18k a year across our team made the decision easy.
Pros
SLA management and automation at the $15 tier. Free plan let us test with real tickets.
Cons
Custom reports are slower to build. Marketplace is noticeably thinner.
Problems it solves
Got proper ticketing without the enterprise price tag.