Diego F.
Sales Operations Analyst · Real estate · 11–50 employees
4.0
March 6, 2026
“Good value, confusing product lineup”
Used daily for 1–2 years
The software is solid and the price is fair. Working out whether we needed Freshdesk, Freshservice or Freshchat took two sales calls and we still ended up paying for overlap in the first year. Worth getting that right before you sign.
Pros
Straightforward setup, reliable, good automation for the price.
Cons
Freshworks product boundaries are genuinely confusing. Support response times vary.