Ryan O.
Head of Delivery · Marketing agency · 11–50 employees
5.0
June 26, 2026
“Built for how our client work actually happens”
Used daily for 1–2 years
Our conversations run for months and involve four people internally. Front lets us comment inside the thread, draft together and hand off ownership without the client ever seeing a queue. No ticketing system we tried modelled that properly.
Pros
Internal comments on real email threads. Rules that route by account.
Cons
Per-seat cost is high, and analytics live in the pricier tiers.
Problems it solves
Stopped forwarding email chains around Slack to loop colleagues in.