Front reviews

4.5(3)

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Showing 1–3 of 3 reviews

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Ryan O.

Head of Delivery · Marketing agency · 11–50 employees

5.0

June 26, 2026

“Built for how our client work actually happens”

Used daily for 1–2 years

Our conversations run for months and involve four people internally. Front lets us comment inside the thread, draft together and hand off ownership without the client ever seeing a queue. No ticketing system we tried modelled that properly.

Pros

Internal comments on real email threads. Rules that route by account.

Cons

Per-seat cost is high, and analytics live in the pricier tiers.

Problems it solves

Stopped forwarding email chains around Slack to loop colleagues in.

Nadia P.Validated Reviewer

Program Manager · Financial services · 201–1,000 employees

4.0

May 16, 2026

“Good tool, watch the seat maths”

Used weekly for 6–12 months

Works well for our operations desk. The thing that caught us out is that everyone touching a conversation needs a seat, including occasional contributors, so the bill scaled faster than our support headcount did.

Pros

Rules engine is powerful. Mobile app is genuinely usable.

Cons

Seat costs for light users add up. No voice channel.

Oliver H.

Agency Owner · Marketing agency · 1–10 employees

4.5

April 8, 2026

“Worth it for account-based work, not for volume”

Used daily for 1–2 years

We run client services and Front is excellent. A friend runs consumer support and hated it — thousands of interchangeable tickets is not the job this is built for. Know which side you are on before you buy.

Pros

Collaboration model is unmatched. Shared drafts prevent contradictory replies.

Cons

Expensive per seat. Not efficient for high-volume repetitive support.