Oliver H.
Agency Owner · Marketing agency · 1–10 employees
4.5
April 8, 2026
“Worth it for account-based work, not for volume”
Used daily for 1–2 years
We run client services and Front is excellent. A friend runs consumer support and hated it — thousands of interchangeable tickets is not the job this is built for. Know which side you are on before you buy.
Pros
Collaboration model is unmatched. Shared drafts prevent contradictory replies.
Cons
Expensive per seat. Not efficient for high-volume repetitive support.