Nadia P.Validated Reviewer
Program Manager · Financial services · 201–1,000 employees
4.0
May 16, 2026
“Good tool, watch the seat maths”
Used weekly for 6–12 months
Works well for our operations desk. The thing that caught us out is that everyone touching a conversation needs a seat, including occasional contributors, so the bill scaled faster than our support headcount did.
Pros
Rules engine is powerful. Mobile app is genuinely usable.
Cons
Seat costs for light users add up. No voice channel.