Ethan K.
Account Executive · SaaS · 11–50 employees
May 3, 2026
“Sales engineer view: demos sell themselves”
Used weekly for 6–12 months
I sit between sales and product; I file field feedback into Linear daily. Intake via Slack shortcut plus auto-routing to the right team means my escalations stop dying in DMs. Watching an issue move through cycles gives customers real answers.
Pros
Slack intake, transparent statuses I can share externally.
Cons
Search across old issues could be smarter about synonyms.