Zoho CRM reviews

4.1(5)

Write a review

Showing 1–2 of 2 reviews

Most recent Most helpful Highest rated Lowest rated

Isabella R.

Founder · E-commerce · Self-employed

4.5

March 22, 2026

“Free tier got my shop off spreadsheets”

Used weekly for 6–12 months

Three users free, real workflow rules included. I moved my order-inquiry tracking out of Excel in a weekend. When I outgrow it, upgrading is $14 — not a cliff. For micro businesses this is the honest free CRM.

Pros

Genuinely useful free tier, cheap upgrade path.

Cons

Mobile app is clunky; occasional sync delay with Gmail.

Ben C.

Freelance Consultant · Consulting · Self-employed

3.5

November 20, 2025

“Fine choice if you have patience for setup”

Used monthly for 2+ years

Capability is all there; discoverability is not. Every client engagement includes a "where is that setting" scavenger hunt. Once configured it runs unattended for months. Buy it for the economics, budget consultant hours for the setup.

Pros

Stability once configured, breadth, price.

Cons

Configuration UX, inconsistent naming across modules.