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Zoho CRM reviews

4.1(5)
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Isabella R.

Founder · E-commerce · Self-employed

4.5

March 22, 2026

Free tier got my shop off spreadsheets

Used weekly for 6–12 months

Three users free, real workflow rules included. I moved my order-inquiry tracking out of Excel in a weekend. When I outgrow it, upgrading is $14 — not a cliff. For micro businesses this is the honest free CRM.

Pros

Genuinely useful free tier, cheap upgrade path.

Cons

Mobile app is clunky; occasional sync delay with Gmail.

9/10 likely to recommend
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