Freshsales reviews

4.3(4)

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Diego F.

Sales Operations Analyst · Real estate · 11–50 employees

4.5

June 11, 2026

“Built-in phone was the deciding feature”

Used daily for 6–12 months

Our agents call all day. Freshsales native dialer with recording and local numbers meant no separate telephony contract or clumsy integration. Call outcomes log automatically against contacts. Kanban pipeline is pleasant if unspectacular.

Pros

Native calling, transparent per-seat pricing, quick onboarding.

Cons

Reporting builder is limited; marketplace is small compared to the big two.

Amara O.Validated Reviewer

Marketing Director · E-commerce · 51–200 employees

4.5

February 8, 2026

“Fits alongside Freshdesk beautifully”

Used weekly for 1–2 years

We were already on Freshdesk for support; adding Freshsales unified the customer picture without an integration project. Contact timelines show tickets and deals together — support flags expansion signals to sales in-app.

Pros

Freshworks suite synergy, unified customer timeline.

Cons

Standalone (without other Freshworks products) it loses some of its case.