Freshsales reviews

4.3(4)

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Showing 1–4 of 4 reviews

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Diego F.

Sales Operations Analyst · Real estate · 11–50 employees

4.5

June 11, 2026

“Built-in phone was the deciding feature”

Used daily for 6–12 months

Our agents call all day. Freshsales native dialer with recording and local numbers meant no separate telephony contract or clumsy integration. Call outcomes log automatically against contacts. Kanban pipeline is pleasant if unspectacular.

Pros

Native calling, transparent per-seat pricing, quick onboarding.

Cons

Reporting builder is limited; marketplace is small compared to the big two.

Oliver H.

Agency Owner · Marketing agency · 1–10 employees

4.0

May 6, 2026

“Freddy AI is quietly useful”

Used daily for 6–12 months

The deal-scoring looked like a gimmick and turned out to flag stalls we were missing. Email sequences plus the free tier let us test the whole motion before paying. It sits nicely between Pipedrive simplicity and HubSpot breadth.

Pros

AI insights included cheaply, sequences, free starter tier.

Cons

Some UI corners feel unfinished; occasional slow saves.

Lucas M.

Growth Lead · SaaS · 1–10 employees

4.0

April 7, 2026

“Good value, fine product, small ecosystem”

Used weekly for 6–12 months

Everything works as advertised at a fair price. The catch surfaces later: fewer integrations, fewer consultants who know it, fewer answers on the forums. If your stack is mainstream you will be fine; if you have exotic tools, check the integration list first.

Pros

Price, bundled features that cost extra elsewhere.

Cons

Ecosystem depth. Advanced workflow conditions could be richer.

Amara O.Validated Reviewer

Marketing Director · E-commerce · 51–200 employees

4.5

February 8, 2026

“Fits alongside Freshdesk beautifully”

Used weekly for 1–2 years

We were already on Freshdesk for support; adding Freshsales unified the customer picture without an integration project. Contact timelines show tickets and deals together — support flags expansion signals to sales in-app.

Pros

Freshworks suite synergy, unified customer timeline.

Cons

Standalone (without other Freshworks products) it loses some of its case.