What is Freshsales?
Published by FreshworksWatch on YouTube
Updated Sep 16, 2026
CRM Software
Freshsales
AI-powered sales CRM your team will actually enjoy using
From $9/mofree trial
Key takeaways
from our research
Growth tier at $9/user/mo is the strongest entry-tier deal we track
Built-in calling and Freddy AI scoring ship at prices where rivals charge add-ons
Natural fit alongside Freshdesk for a shared sales/support timeline
Reporting and integration ecosystem trail the category leaders
Our verdict
Updated Sep 16, 2026Pricing checked Aug 29, 2026
Freshsales is the best CRM most buyers never shortlist — its Growth tier at $9/user/month is quietly the strongest entry deal in the category. For that price you get a visual pipeline, Freddy AI contact scoring, sales sequences and a built-in phone system that rivals charge separately for. The free tier covers three users with the phone included, which is remarkable.
In daily use, Freshsales sits deliberately between Pipedrive's minimalism and Zoho's sprawl: more configurable than the former, far friendlier than the latter. The UI is modern and reps rate the mobile app highly. Pro at $39 adds multiple pipelines and time-based workflows — the tier where mid-sized teams settle.
The caveats: reporting is adequate rather than deep, quote/CPQ needs are unserved natively, and the ecosystem is a fraction of HubSpot's or Salesforce's. The strongest pull is pairing with Freshdesk — support and sales sharing one contact timeline is genuinely useful for SMBs that live on renewals. If you want maximum capability per dollar with minimum setup friction, Freshsales belongs on your two-tool shortlist, and its current 3-months-free annual deal sweetens the math further.
Written by Lokesh Kapoor
Ratings
How users rate Freshsales
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Pros & cons
Where Freshsales shines — and where it doesn't
What users love
- Exceptional value at entry tiers, including a 3-user free plan
- Built-in phone, email and WhatsApp channels out of the box
- Freddy AI scoring and deal insights included at low tiers
- Modern UI with a highly rated mobile app
Where it falls short
- Reporting depth is modest for data-hungry RevOps teams
- Smaller integration ecosystem than HubSpot or Salesforce
- No native quote or proposal generation
Compiled by our editorial team
Head to head
Freshsales vs Pipedrive at a glance
FreshsalesRating
No reviews yet
No reviews yet
Starting price
$9/mo
$14/mo
Free trial
Yes
Yes
Free plan
Yes
No
Alternatives
Top Freshsales alternatives
The closest fits based on category, feature overlap, and reviewer demand.
Videos
Watch Freshsales in action
Product walkthroughs published on Freshsales's own YouTube channel — so you see the real interface, not a reenactment.
What are leads, contacts, accounts, and deals in Freshsales CRM?
Published by FreshsalesWatch on YouTube
Capabilities
Key features
What Freshsales does — and doesn't — cover, checked against the category feature vocabulary.
Pipeline & Deals
- Included:Contact & company managementCentral records for people and companies with deduplication and relationship links.
- Included:Deal trackingTrack deal value, stage, close date and owner with a full activity timeline.
- Included:Lead scoringAutomatically rank leads by fit and engagement so reps work the hottest ones first.
- Not included:Quotes & proposalsGenerate, send and track quotes or proposals directly from a deal record.
- Included:Sales forecastingProject revenue from weighted pipeline and rep commitments.
- Included:Visual pipeline managementDrag-and-drop deal stages with customizable pipelines per team or product line.
Automation & AI
- Included:AI assistantAI that drafts emails, summarizes calls and surfaces deal risks.
- Included:Automatic lead routingAssign inbound leads to reps by territory, round-robin or custom rules.
- Not included:Data enrichmentAuto-fill company and contact details from third-party data sources.
- Included:Email sequencesMulti-step automated follow-up cadences with reply detection.
- Included:Workflow automationRule-based automations that update records, create tasks and send notifications.
Communication
- Included:Built-in callingPlace, record and log calls from inside the CRM without a separate dialer.
- Included:Email open & click trackingKnow when prospects open messages or click links, with real-time alerts.
- Included:Meeting schedulerShareable booking links that write meetings back to the deal timeline.
- Not included:Shared team inboxA team inbox for sales@ style addresses with assignment and collision detection.
- Included:Two-way email syncNative Gmail/Outlook sync that logs sent and received email against records.
Reporting & Analytics
- Included:Activity & goal trackingTrack calls, emails and meetings per rep against targets.
- Included:Custom dashboardsCompose saved reports into shareable, role-specific dashboards.
- Included:Custom report builderBuild reports on any object and field without exporting to a spreadsheet.
- Included:Revenue analyticsWin-rate, velocity and revenue attribution analysis across the funnel.
Platform
- Included:Custom fields & objectsExtend the data model with custom fields, objects and relationships.
- Included:Mobile appsFull-featured iOS and Android apps with offline access to records.
- Included:Open API & webhooksDocumented REST API and webhooks for custom integrations.
- Included:Roles & permissionsGranular visibility and edit rights by role, team or territory.
Pricing
Freshsales pricing
Freshsales's paid plans start at $9/user/month — below the $14.50 median of the 6 CRM Software tools we track. A free plan is available, and you can test it on a 21-day free trial.
Free
$0
Free forever
- Kanban view for contacts
- Built-in phone & email
- Contact lifecycle stages
- Mobile apps
- 24x5 email support
Growth
$9/mo
per user, per month (billed annually)
or $11/mo billed monthly
Everything in Free, plus:
- Visual sales pipeline
- AI-powered contact scoring
- Sales sequences
- Up to 2,000 bot sessions/month
- WhatsApp Business integration
Most popularVisit website
Pro
$39/mo
per user, per month (billed annually)
or $47/mo billed monthly
Everything in Growth, plus:
- Multiple sales pipelines
- Time-based workflows
- AI deal insights & next-best-action
- Sales teams & territory management
Enterprise
$59/mo
per user, per month (billed annually)
or $71/mo billed monthly
Everything in Pro, plus:
- Custom modules
- AI-based forecasting insights
- Audit logs
- Dedicated account manager
Pricing recorded August 29, 2026 from the vendor's pricing page · see the full breakdown
Ecosystem
Integrates with 6+ tools
Fit check
Will Freshsales fit your team?
Support
- Email support
- Live chat
- Phone support
- Knowledge base
Training
- Live online
- Webinars
- Documentation
- Video tutorials
Deployment
- Web
- iOS
- Android
Typical users
- Small businesses
- Mid-size companies
Reviews
What real users say
First-party, moderated reviews — never scraped, never paid for.
No reviews yet
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Sources & methodology
Product information sourced from Freshworks Inc.'s public content (United States); pricing verified August 29, 2026. Reviews are first-party and moderated. How we rank and review tools
- Founded 2010
- 9 languages supported
- freshworks.com
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