Per channel or per seat decides your bill
This is the fork that matters. Buffer and Later charge primarily by connected channel, so one person managing eight profiles pays more than a team of five managing four. Hootsuite and Sprout charge per seat, so the reverse holds. Count your channels and your users, price both models, and expect the answer to be lopsided — the difference between the cheapest and dearest option for the same workload is routinely five-fold.
Check the API limits, not the feature list
Every tool claims to support every network; what differs is depth. Instagram first comments, carousel posts, Reels, TikTok direct publishing and LinkedIn document posts are all places where support is partial or absent depending on vendor and tier. If a specific format is core to your strategy, verify it explicitly during the trial rather than trusting a comparison table.
Analytics is where the price difference actually lives
Scheduling is close to commoditised — every tool here does it competently. Reporting is not. The premium tools justify themselves with cross-network attribution, competitor benchmarking, scheduled client-ready exports and paid-plus-organic views. If nobody reads your reports, do not pay for them. If a board deck depends on them monthly, they are the reason to spend more.
Plan for the inbox if you do social customer service
Comment and DM management is a different job from publishing, and tools vary enormously. Volume, assignment, saved replies and SLA tracking matter once more than one person answers. Teams that buy on scheduling features and then discover the inbox cannot handle their volume are the most common regretful group in our review data.