HubSpot CRM reviews

4.5(9)

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Marcus C.Validated Reviewer

Product Manager · SaaS · 201–1,000 employees

4.0

March 15, 2026

“Great until you meet the pricing cliffs”

Used weekly for 1–2 years

Product is superb — clean UI, sane defaults, everything integrates. But budget for the real cost: we went from $0 to $45/mo to $1,600/mo in eighteen months as we crossed tier boundaries. Nothing was hidden, it is just a steep curve.

Pros

Best-in-class UX, marketplace has an integration for everything we use.

Cons

Professional tier pricing, and contact-based marketing pricing gets expensive if your list grows.

Mei-Ling W.Validated Reviewer

VP of Sales · SaaS · 201–1,000 employees

4.5

September 26, 2025

“Scaled with us from 8 to 60 reps”

Used daily for 2+ years

We came off Pipedrive at 8 reps expecting to outgrow HubSpot too. Three years later at 60 reps we are still here: territories, forecasting and permission sets held up. The trade is cost — at this seat count the bill is real money — but the alternative migrations cost more.

Pros

Forecasting accuracy, admin controls, API rarely breaks.

Cons

Costs at scale; custom objects should be available below Enterprise.