Pipedrive reviews

4.5(9)

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Grace A.Validated Reviewer

Project Manager · Consulting · 51–200 employees

4.0

July 8, 2026

“Ran our program office intake on it, oddly well”

Used weekly for 6–12 months

Unconventional use: we manage consulting engagement intake as a pipeline. Stages from inquiry to signed SOW, rotting alerts for stalled negotiations. Worked better than the PM tools we tried for this. Reporting kept leadership satisfied with zero spreadsheet massaging.

Pros

Flexible enough for non-sales pipelines, great stage analytics.

Cons

Terminology is sales-locked (deals, won/lost) which confused stakeholders.

Ben C.

Freelance Consultant · Consulting · Self-employed

4.0

February 3, 2026

“Good, with caveats at the low end”

Used weekly for 6–12 months

Essential tier is missing email sync, which feels like the whole point of a CRM — you will upgrade to Advanced within a month, so budget for $39 not $14. Once there, it is smooth and I stopped thinking about the tool entirely, which is the highest compliment.

Pros

Fades into the background of actual selling.

Cons

Essential tier is a teaser; per-seat monthly billing markup is steep.