Pipedrive reviews

4.5(9)

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Grace A.Validated Reviewer

Project Manager · Consulting · 51–200 employees

4.0

July 8, 2026

“Ran our program office intake on it, oddly well”

Used weekly for 6–12 months

Unconventional use: we manage consulting engagement intake as a pipeline. Stages from inquiry to signed SOW, rotting alerts for stalled negotiations. Worked better than the PM tools we tried for this. Reporting kept leadership satisfied with zero spreadsheet massaging.

Pros

Flexible enough for non-sales pipelines, great stage analytics.

Cons

Terminology is sales-locked (deals, won/lost) which confused stakeholders.

Priya N.

Founder · Consulting · 1–10 employees

5.0

May 16, 2026

“A consultant’s dream: zero training needed”

Used weekly for 2+ years

I set up Pipedrive for clients constantly because it is the only CRM where a non-technical founder is productive on day one. Pipeline view is the product — everything else stays out of the way. For solo consultants the Essential tier is all you need.

Pros

Instant comprehension, activity reminders that actually drive behavior.

Cons

Reporting beyond pipeline metrics is shallow; you will export to Sheets.

Response from Pipedrive OÜ· May 19, 2026

Thank you Priya! Making setup painless for small teams is exactly what we optimize for. On reporting depth — the new Insights dashboards shipping this quarter add cross-pipeline and revenue views, and we would love your feedback on them.

Ben C.

Freelance Consultant · Consulting · Self-employed

4.0

February 3, 2026

“Good, with caveats at the low end”

Used weekly for 6–12 months

Essential tier is missing email sync, which feels like the whole point of a CRM — you will upgrade to Advanced within a month, so budget for $39 not $14. Once there, it is smooth and I stopped thinking about the tool entirely, which is the highest compliment.

Pros

Fades into the background of actual selling.

Cons

Essential tier is a teaser; per-seat monthly billing markup is steep.