Amara O.Validated Reviewer
Marketing Director · E-commerce · 51–200 employees
4.0
April 22, 2026
“Outgrew it when social support arrived”
Used daily for 1–2 years
Fine while social was broadcast. Once customers started asking questions in comments, the inbox could not cope — no assignment, no SLA, no way to know who had replied. Moved the inbox to Sprout and kept Buffer for publishing.
Pros
Still the best scheduling experience.
Cons
Engagement side is not built for volume.