Customer Success Lead · Financial services · 11–50 employees
4.5
July 7, 2026
“Excel alone justified the seats for finance”
Used daily for 6–12 months
Our finance team used to spend Monday mornings reshaping exports by hand. They now describe what they want and check the result. That is four people getting half a day back every week, which pays for a lot of $30 seats.
Pros
Excel in plain English is transformative for spreadsheet-heavy roles. Teams recaps are accurate and save a note-taker.
Cons
The general chat is noticeably worse than ChatGPT. Value collapses for staff who do not live in Office.
Problems it solves
Removed a recurring half-day of manual spreadsheet reshaping per analyst per week.
A
Aisha M.Validated Reviewer
Business Analyst · Healthcare · 1,000+ employees
4.0
May 29, 2026
“It found every permissions mistake we had made”
Used weekly for 6–12 months
Nobody warned us that an assistant with access to everything a user can see would immediately demonstrate how much that actually was. We spent six weeks fixing SharePoint permissions before the rollout was safe. Worth doing anyway, but budget for it.
Pros
Respects existing Microsoft 365 permissions properly. Strong compliance and audit story.
Cons
Requires genuinely clean tenant data. Implementation took far longer than the sales cycle suggested.
E
Ethan K.
Account Executive · SaaS · 11–50 employees
3.5
April 16, 2026
“Expensive for what most of our team uses”
Used weekly for 6–12 months
Rolled out broadly, then measured. Heavy Excel and Teams users love it; everyone else opens it once a fortnight. We cut the licence count by half and gave the rest ChatGPT for a third of the price.
Pros
Excellent for the right roles.
Cons
Priced per seat regardless of whether the seat uses it. Audit your actual usage after 90 days.
