Hannah G.Validated Reviewer
Customer Success Lead · Financial services · 11–50 employees
4.5
June 2, 2026
“The only one that handled our comment volume”
Used daily for 1–2 years
We get several hundred comments and messages a day across networks. Buffer and Later simply could not queue that. Sprout treats it like a support inbox with owners and SLAs, which is what it actually is.
Pros
Genuine social customer service capability. Collision detection stopped duplicate replies.
Cons
Expensive per seat, and everyone answering comments needs one.