We trialled three assistants with the sales team for a month. ChatGPT was the only one nobody complained about — it drafted follow-ups, cleaned up call notes and analysed a pipeline export without anyone needing training. Adoption was near total by week three, which is not something I can say about most software we roll out.
Pros
Everyone found something useful in it within days. Data analysis on exports saved our ops analyst real hours.
Cons
I still have to tell people which model to pick for which job.
Problems it solves
Gave a non-technical sales team a tool they actually use daily.
L
Lucas M.
Growth Lead · SaaS · 1–10 employees
4.5
July 30, 2026
“The one subscription I would keep”
Used daily for 1–2 years
I trialled four assistants side by side for a month on real work — campaign briefs, spreadsheet analysis, competitor research. ChatGPT was never the best at any single one, and it was never bad at any of them either. For someone who cannot predict what next week needs, that consistency wins.
Pros
Does everything competently. Data analysis on uploaded spreadsheets saved me an entire reporting afternoon.
Cons
Choosing between the models is guesswork — the picker gives you no guidance on which suits the task.
Problems it solves
Replaced three point tools and a lot of manual spreadsheet work.
J
James W.Validated Reviewer
RevOps Manager · SaaS · 51–200 employees
4.5
June 23, 2026
“Business tier was the only version legal approved”
Used daily for 6–12 months
Individuals on our team were already pasting customer data into personal accounts, which was the actual risk. Moving to Business gave us admin visibility, SSO and a training opt-out we could point at in a policy document. The product is the same; the governance is what we paid for.
Pros
Admin console, SSO, and a clear no-training default. Shared custom GPTs stopped everyone rebuilding the same prompts.
Cons
Per-seat cost adds up quickly across a large team, and usage limits still apply.
D
David K.Validated Reviewer
CTO · SaaS · 11–50 employees
4.0
April 28, 2026
“Excellent, but verify anything that matters”
Used daily for 2+ years
It is a genuinely strong engineering aid — rubber-ducking architecture, writing throwaway scripts, explaining unfamiliar code. It also states wrong things with total confidence, and the failure mode is subtle enough that a junior will not catch it. Useful multiplier, dangerous oracle.
Pros
Fast at throwaway code and explanations. Code execution lets it check its own numeric work.
Cons
Confident errors on anything niche. Same prompt on two days gives noticeably different answers.
