SurveyMonkey reviews

3.8(3)

Write a review

Showing 1–3 of 3 reviews

Most recent Most helpful Highest rated Lowest rated

Grace A.Validated Reviewer

Project Manager · Consulting · 51–200 employees

4.5

July 7, 2026

“Bought for the panel, stayed for the analysis”

Used monthly for 1–2 years

We needed 400 responses from a specific demographic and had no list. Audience delivered them in two days. The significance testing then let us present findings that survived scrutiny from people who question everything.

Pros

Panel access is genuinely unique here. Statistical tools are real, not decorative.

Cons

Expensive, and building an ordinary form in it is more painful than it should be.

Problems it solves

Ran a market study without a customer list.

Aisha M.Validated Reviewer

Business Analyst · Healthcare · 1,000+ employees

4.0

May 21, 2026

“Stakeholders accept the numbers”

Used monthly for 2+ years

Presenting research from SurveyMonkey ends arguments that presenting the same data from a form builder does not. That is partly reputation and partly the methodology being visible, and both matter internally.

Pros

Credibility and reporting quality. Quotas keep samples honest.

Cons

We pay a lot for capabilities most of our team never touches.

Isabella R.

Founder · E-commerce · Self-employed

3.0

April 14, 2026

“Wildly over-specified for a contact form”

Used monthly for 1–2 years

Inherited an account and used it for ordinary forms for a year. It is slower to build in, looks older and costs more than Tally, which does that job free. Kept it only for the annual customer survey.

Pros

Right tool for actual research.

Cons

Wrong tool for anything routine.