Ryan O.
Head of Delivery · Marketing agency · 11–50 employees
4.5
April 25, 2026
“Great for us, wrong for the client to maintain”
Used weekly for 1–2 years
We build client automations in Make because it is cheaper and more capable. The handover is the problem — clients cannot maintain a canvas, and we end up on a retainer. For anything the client must own themselves we still use Zapier.
Pros
Excellent build experience and economics for an agency.
Cons
Non-technical handover is unrealistic. Fewer integrations than Zapier for niche client tools.