A client bought Premium because it sounded sufficient, then discovered no plugins. That is the whole platform for most people. On Business it is excellent — managed WordPress without the server — but the lower tiers are a trap for anyone who chose WordPress for the ecosystem.
Pros
Full plugin access and managed hosting on Business. Export means we can move a client anywhere.
Cons
Plan naming actively misleads. Premium sounds like the good one and is not.
Problems it solves
Gave clients WordPress power without us administering servers.
L
Lucas M.
Growth Lead · SaaS · 1–10 employees
4.5
May 27, 2026
“Chose it because we can leave”
Used weekly for 1–2 years
After being trapped on a proprietary builder for three years, portability became a hard requirement. WordPress exports a real file that any host imports. We may never use it, and knowing we can changed the risk calculation entirely.
Pros
No lock-in. Enormous ecosystem. Backups and updates handled.
Cons
Took longer to look good than Squarespace would have. Two plugins conflicted and cost me an evening.
B
Ben C.
Freelance Consultant · Consulting · Self-employed
4.0
April 14, 2026
“Powerful, still more work than the alternatives”
Used monthly for 2+ years
I know WordPress so this was comfortable, but I would not send a non-technical client here. Choosing between six similar plugins for one job is a skill, and Squarespace simply does not ask that question.
Pros
Does anything you need eventually. Great value on annual Business pricing.
Cons
Decision fatigue from plugin choices. Block editor is fine rather than good.
