Ethan K.
Account Executive · SaaS · 11–50 employees
3.5
April 16, 2026
“Great for SaaS, wrong for us”
Used weekly for 6–12 months
Beautiful product that assumes your customers are logged into an app. Ours email us from their phones and half the value evaporated. If you are a software company this is probably the best tool in the category; we were not the target.
Pros
Polished workspace, fast to learn, excellent product tours.
Cons
Messenger-shaped model works against email-heavy B2B support. Reporting is thin.