Zendesk pricing (2026)
Zendesk's paid plans start at $55/user/month — above the $29 median of the 5 Help Desk Software tools we track. You can test it on a 14-day free trial.
Plans
Every plan, side by side
Suite Team
per agent, per month (billed annually)
or $69/mo billed monthly
- Ticketing across email, chat, voice and social
- Help center
- Prebuilt analytics dashboards
- Standard automations and macros
- 1,000+ marketplace apps
Suite Growth
per agent, per month (billed annually)
or $115/mo billed monthly
Everything in Suite Team, plus:
- Multiple ticket forms
- Service level agreements (SLAs)
- Customer satisfaction surveys
- Multilingual content and self-service
Suite Professional
per agent, per month (billed annually)
or $149/mo billed monthly
Everything in Suite Growth, plus:
- Custom Explore reporting
- Skills-based routing
- Side conversations
- Integrated community forums
Suite Enterprise
Tailored pricing for larger teams
Everything in Suite Professional, plus:
- Custom agent roles and permissions
- Sandbox environment
- Advanced data privacy and protection
- AI-powered advanced capabilities
At a glance
Plan comparison
Monthly vs annual pricing and the headline limits of each tier.
| Plan | Monthly | Annual (per mo) | Unit | Key inclusions |
|---|---|---|---|---|
| Suite Team | $69/mo | $55/mo | per agent, per month (billed annually) | Ticketing across email, chat, voice and social · Help center |
| Suite Growth | $115/mo | $89/mo | per agent, per month (billed annually) | Multiple ticket forms · Service level agreements (SLAs) |
| Suite Professional | $149/mo | $115/mo | per agent, per month (billed annually) | Custom Explore reporting · Skills-based routing |
| Suite Enterprise | Contact sales | — | custom pricing | Custom agent roles and permissions · Sandbox environment |
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