Freshdesk pricing (2026)
Freshdesk's paid plans start at $15/user/month — below the $29 median of the 5 Help Desk Software tools we track. A free plan is available, and you can test it on a 14-day free trial.
Pricing verified Aug 12, 2026Page updated Aug 12, 2026
Plans
Every plan, side by side
Free
$0
Free forever
- Email ticketing
- Knowledge base
- Ticket dispatch
- Team collaboration
- Analytics basics
Growth
$15/mo
per agent, per month (billed annually)
or $18/mo billed monthly
Everything in Free, plus:
- Automation and canned responses
- Collision detection
- SLA management
- Marketplace apps
Most popularVisit website
Pro
$49/mo
per agent, per month (billed annually)
or $59/mo billed monthly
Everything in Growth, plus:
- Custom reports and dashboards
- Round-robin routing
- Multiple products
- Customer segments
Enterprise
$79/mo
per agent, per month (billed annually)
or $95/mo billed monthly
Everything in Pro, plus:
- Skill-based routing
- Sandbox environment
- Audit logs
- Agent shifts and IP allowlisting
At a glance
Plan comparison
Monthly vs annual pricing and the headline limits of each tier.
| Plan | Monthly | Annual (per mo) | Unit | Key inclusions |
|---|---|---|---|---|
| Free | Free | $0/mo | up to 2 agents | Email ticketing · Knowledge base |
| Growth | $18/mo | $15/mo | per agent, per month (billed annually) | Automation and canned responses · Collision detection |
| Pro | $59/mo | $49/mo | per agent, per month (billed annually) | Custom reports and dashboards · Round-robin routing |
| Enterprise | $95/mo | $79/mo | per agent, per month (billed annually) | Skill-based routing · Sandbox environment |
Pricing verified Aug 12, 2026Sources:FreeGrowthProEnterprise
Ready to try Freshdesk?
Start with the 14-day free trial — no long-term commitment.
Visit FreshdeskSaaspare is reader-supported. We may earn a commission when you visit a vendor through our links — it never affects our ratings or rankings.