Intercom pricing (2026)
Intercom's paid plans start at $29/user/month — right at the $29 median of the 5 Help Desk Software tools we track. You can test it on a 14-day free trial.
Pricing verified Aug 12, 2026Page updated Aug 12, 2026
Plans
Every plan, side by side
Essential
$29/mo
per agent, per month (billed annually)
or $39/mo billed monthly
- Shared inbox and ticketing
- Intercom Messenger
- Help center
- Basic reporting
- Fin AI agent billed per resolution
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Advanced
$85/mo
per agent, per month (billed annually)
or $99/mo billed monthly
Everything in Essential, plus:
- Multiple team inboxes
- Workflow automation builder
- AI copilot for agents
- Round-robin assignment
Expert
$132/mo
per agent, per month (billed annually)
or $139/mo billed monthly
Everything in Advanced, plus:
- Multi-brand help centers
- SLAs and advanced routing
- HIPAA support
- SSO and advanced security
At a glance
Plan comparison
Monthly vs annual pricing and the headline limits of each tier.
| Plan | Monthly | Annual (per mo) | Unit | Key inclusions |
|---|---|---|---|---|
| Essential | $39/mo | $29/mo | per agent, per month (billed annually) | Shared inbox and ticketing · Intercom Messenger |
| Advanced | $99/mo | $85/mo | per agent, per month (billed annually) | Multiple team inboxes · Workflow automation builder |
| Expert | $139/mo | $132/mo | per agent, per month (billed annually) | Multi-brand help centers · SLAs and advanced routing |
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